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Before any home care plan is agreed, an in-person inspection of the property – externally and internally must be carried out by an appointed inspector either working for or contracted by Selwyn Plumbing and Heating Ltd.
From this inspection, a list of recommendations may be passed to the property owner/responsible person, of repairs and/or upgrades to be carried out. Failure to adhere of carry out this list of recommendations may result in the rescinding of the Home Care Package.
QTY: 1 Annual Boiler Service
All of the ESSENTIAL coverage, plus:
All of the ESSENTIAL and ADVANCED coverage, plus:
Any breakdowns, faults, or leaks caused by:
Is not covered within any home care package provided by Selwyn Plumbing and Heating Ltd.
Any damage caused by water leaks to the household is not covered within any home care
package provided by Selwyn Plumbing and Heating Ltd (for example, but not limited to:
Flooring, walls and plasterwork, tiling, carpets etc.)
1-5 years: If the boiler is beyond economical repair we will replace the boiler up to the value of £1500
5-10 years: If the boiler is beyond economical repair we will replace the boiler up to the value of £400
10+ years: If the boiler is beyond economical repair we will replace the boiler up to the value of £250
You will receive an email with a service/breakdown report each time we visit. We keep this
on our system but if possible please print and add to your RJM Homecare folder.
Price increase information:
No claims in your first year? We’ve capped the second year price for you at just 5%. If you’ve made a claim, your renewal will be higher than 5% but still lower than renewal quotes from national companies. We do this to keep prices as low as possible for everyone, but wherever we can, we make sure that renewal prices are lower than our competitors’.
Number of callouts
The number of callouts to any one property is capped at QTY: 3. Per month
Percentage price increase
The price increase of your yearly renewal is capped at 90%. You will be notified of any price increase to your payment plan 7 days before the increase comes into effect.
Your current boiler’s age & condition
Our Homecare packages are based on a working, efficient boiler that falls within the recommended age. Upon inspection of your current boiler we may recommend that it is replaced, based on the following:
Your boiler is 15-20 yrs old – We are able to provide Homecare cover. However, we strongly recommend replacement of your current boiler, as it will soon be beyond economical repair and parts may become unavailable
Your boiler is 12-15 yrs old – We are able to provide Homecare cover on your current boiler. However, we would recommend replacement in the next 12 months due to its age
Boiler is 1-12 yrs old – We are able to provide Homecare cover on your current boiler and it falls within our recommended age range
Should you require a new boiler, we can provide a competitive quotation for you on-site, based on our recommendations and the size of your property etc.
A payment request will be sent 48h within the submission of your request form, please kindly pay via this link or via BACS payment. Please set up a direct debit to carry out monthly payments as per the agreed charge according to your desired plan, corresponding with the date on your request form (i.e if the request form was submitted on the 1st, the direct debit should also ensure payments are made on the 1st of the next month and thereafter) Failure to make payment within 24h of the specific date according to your request form will result in termination of the care plan held with Selwyn Plumbing and Heating, and any works requested outside of this window will be charged with full pricing structure for both parts and labour.
Contact will be made with the stated policy holder on your request form, for any attendances to the stated address. The attendance date/time will be agreed to within a 2h window, and any attending engineers will allow for a 30min wait period starting at their time of arrival. If access to the stated address is not granted within the 30min wait period, a charge of £75.00+VAT per half hour (30 minutes) will be applied to the call out, starting from minute 0 (zero).
On occasions, it may be deemed necessary to condemn a gas system of a property should the attending engineer deem it unsafe for usage.
Should this be the case, you will be informed verbally, and via email, and notified why this decision has been made. Should you bypass any controls put into place by an attending engineer after a condemnation has been made, you will be solely liable for any injury, damage to property, or death caused by using said gas installation.
Any costs for works to be carried out or otherwise will be at our rates displayed on our website unless a specific quote or estimate is provided.
All reports of leaks, breakdowns etc must be carried out to Selwyn Plumbing and Heating Ltd within 24 hours of discovery – any damage caused by failure to report in due course will be chargeable at full rates to be quoted.
Selwyn Plumbing and Heating reserve the right to withdraw from any contract with you at any time.